DELIVERY AND RETURNS
DELIVERY & RETURNS
Orders from Time Engine can be delivered Worldwide* are FREE OF CHARGE.
Deliveries to Asia will take 3-5 working days to arrive.
Deliveries to the Rest of the World* will take up to 7-10 days to arrive.
The price is non-inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer. If items are returned to us uncleared, re-importation and shipping costs will be debited from any refund due.
Time Engine is not responsible for any delays caused by the customs clearance process.
*Deliveries to Russia are currently not possible due the carriers being unable to guarantee delivery
Time Engine RETURNS POLICY
As well as complying with distance selling regulations, if for any reason you are unhappy with your purchase you can return the watch or jewelry to us within 28 days for your choice of exchange, full refund or a credit note. Unfortunately, due to hygiene reasons, earrings are non-returnable*.
Any item returned to Time Engine must be unworn and in an original and resalable condition with any tamper-evident label still attached. Items must be returned with packaging supplied with the purchase.
To return an item, log-in to your account at www.timeenginewatches.com and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your order number with your return, stating if you would like a refund, credit or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Time Engine cannot take responsibility for return items damaged or lost in transit.
Please send your returns to the postal address below:
Time Engine Limited
Unit 12, 17/F., Cheung Fung Industrial Building,
23-39, Pak Tin Par Street.
Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.
If you have any questions about our returns policy, please get in touch with us at Info@Time-Engine.com
*your statutory rights are not affected